Out of warranty, but Dell is fixing my laptop for free. - Dell Inspiron 5150 Motherboard Shutdown Discussion - Discussion Areas - Dell Inspiron 5150 Users Forum - Message Board - Yuku

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Out of warranty, but Dell is fixing my laptop for free.

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grandma	Out of warranty, but Dell is fixing my laptop for free.	Lead	[-]
Posts: 1 (09/19/07 12:46:07) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts	Tags : None So here's the scoop. Customer brings a 5150 that has the infamous shutdown problem. Customer states that it has been out of warranty for about a year, so I buy it from him dirt cheap. So, just for giggles, I goto Dell's Online chat support and see what I can muster up. I tell them about the "Random Hanging," and "Random shutdown" problem, and how I have researched this on the Internet and found out the Dell is very aware of this problem and offers a solution. {Not sure of Dell's solution, but just seeing what the tech will say} The tech asks me for the links I've found, so I provided this forum, www.hardwareanalysis.com/...43678/?o=0 , and a link to the lawsuit regarding the 5150's www.lieffcabraser.com/dell-inspiron.htm. Five minutes later after talking to his supervisor, the guy tells me that my laptop is still under warranty until 9/30/07! So either the guy I bought it from forgot he has a warranty on it. {which I doubt because he went round and round with dell trying to get them to fix it}, or they're still trying to clean up the 5150 laptop mess they've created and extended my warranty until the end of the month. Anyway, my point is, if you don't want to mess with the fixes provided here, contact Dell throught their online chat and see what they'll do for you. It was relatively painless. They sent a box to ship the laptop in the next day, and my laptop was gone the next day. Dell states that it'll take 8 to 10 days to get back. No big deal there. I'll attach the transcripts of my session once I receive my laptop back. Good luck! Grandma
holson1985	Unfortunately...	#1	[-]
Posts: 1 (10/02/07 08:33:19) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts	I was not aware of these problems being problems for everyone so when I took my laptop in for the first time this year in January, they replaced the systemboard, no problem. And while I thought my warranty expired in May, all of a sudden someone told me, no September of this year. I was like hrmm... did I pay for an extended warranty? yes... but THAT extended? Not that I recall. However, that was in 2004 that I bought it so MAYBE? But probably not. Anyway, they fixed it. Since then, I have had the charge cord replaced twice and the system board replaced four MORE times just this year. And my laptop has just died again on 9/30, the day my warranty "expired." However, since my case had already been given to the Dell Customer Satisfaction Escalation Team, supposedly they are going to do everything they can to make me a happy Dell customer once again - good luck on their part since the only thing would be a complete replacement with a DIFFERENT model or them paying me back for my laptop completely and I doubt they'll do either outside of a courtroom. Basically, my point is, yes, they're going to fix it. That's great! However, they've fixed my laptop 5x this year and still no dice so GOOD LUCK! I hope yours stays strong and continues to work after this fix.
GMann2987	Re: Out of warranty, but Dell is fixing my laptop for free.	#2	[-]
Posts: 1 (12/22/07 07:54:00) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts	Great news for you. I, however, have been through the mill time and time again with Dell and this last time, they supposedly fixed my laptop and sent it back to me (again, supposedly fixed) right after the 9/30/07 warranty expiration (NOTE: this was the third time I had received it back from them in 3-4 months, each time they 'fixed it'. The second time, they had not put it back together correctly and I couldn't even power up and I had to DHL it back to them so they could correct their errors). The first day I used it after the post-9/30/07 'fix', the power blinked (from ac to dc) occasionally (I have replaced in the last 4 months the mother board twice, the ac adaptor, the battery, the heat sink and other parts I do not recall as I was having the overheating and 'shuts off when you look at it funny' syndrome also). I was hopeful it was still usable as it was post-warranty (the lawsuit warranty) and for the first week or two, it was a rare event. However, by the end of 10/07 and into 11/07, it became the norm rather than a rare event for it to blink (ac to dc) and also there were times when it would not even ''ac" up. Finally, in the first week of 11/07, it would no longer take the ac and the battery dwindled. I contacted the 'far east' (the Dell support folks who speak nearly English) and was told that it required a new mother board (this would make three in just the past few months) and because my 'warranty expired on 9/30/07' I would need to make payment arrangements for them to do the work. This is the most ridiculous thing I have ever heard of. I told them in all of my communicees that the issue was present the first day I got it back from them, but it fell on deaf (or don't care) ears. Dell is now a product that I will not buy.
Sam1930		#3	[-]
Posts: 1 (04/16/08 22:24:05) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts	I have got the same problem of the 5150 shutting on and off with crazy screen at times even with the gentlest of touches. Now this problem coupled by poor customer response will contribute to the demise of the company that could. I'm not even going to bother them to fix the problem fully anticipating a similar fate of poor or incorrect fixes is awaiting. Why should I stress myself and anticipate a fix that never happens. May dell join the ranks of Gateway.

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